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Promoting Online Care
This team increased kp.org sign-ups by involving everyone in promotion efforts and hosting enrollment fairs.
- We are empowering members to manage their care with digital tools that connect them to their care team from anywhere.
- Involving the entire team in the effort to register members on kp.org
Stress-free Service Soothes the Sleepless
以病人为中心的运送物资的方法能使工作顺利完成。
- 及时提供设备和用品可以提高病人的满意度,加快常见睡眠障碍的诊断和治疗。
- Mailing sleep therapy supplies to patients, centralizing supply distribution and purchasing software to track deliveries
Team Works Out New Gym
This UBT went from meetings with a handful of representatives to including the entire team, which helped it complete a major project.
- 让每个人都参与到团队项目中,可以改善结果,并获得UBT成员的更多认可。
- Including the entire department in UBT meetings, projects and decisions
Make New Members Feel Welcome
这个成人初级保健UBT在创建了如何利用服务的“路线图”后,服务分数上升了。
- Reaching out and welcoming new members improves loyalty.
- Calling new members to help set up appointments
Getting Better at Collecting Third-Party Billings
Collecting money owed from third parties skyrocketed when this finance team trained up staff and used the electronic tools at their fingertips.
- To keep KP affordable for all patients and members, we need to collect the money owed to us.
- Teaching how to code for workplace injuries and accidents
Better Workflow Controls Blood Pressure
Primary care team increased percentage of hypertensive patients whose blood pressure is under control, from 65 percent to 76 percent in four months.
- Hypertension is a serious health problem that can lead to heart failure or a heart attack.
- Clinical nursing assistants consistently sent patients with elevated blood pressure to nurse practitioners for management
Priority Prescriptions in 15 Minutes
Pharmacy team does better than regional goal, filling 88 percent of high-priority prescriptions promptly.
- Team overcame challenges — the department was undergoing a remodel and adjusting to a new robot dispensing device—to meet a regional “fill now” goal.
- Team implemented a quiet zone, which reduced distractions.
When The Game Changes, Change Your Game
This team remained flexible and confident in its ability to adjust to change after health care reform transformed their patient population.
- 该部门近80%的高血压患者是非裔美国人,他们面临更大的严重后果的风险。
- Loaning patients testing kits they can take home helps control blood pressure levels.
Coming In From the Cold
Packages get where they need to go quickly –instead of piling up outside in the snow
- Supplies and other deliveries are kept safe and secure, delivered quickly and efficiently
- Conduct a motion analysis of sorting and delivering packages