Why Rounding Conversations Matter

“Dexter” Janet Borrowman is an operational excellence coach for performance improvement in the Southern California Region. She recently spoke with LMP Communications manager Sherry Crosby about the importance of rounding conversations for managers and frontline workers. Building a workplace culture where everyone’s voice matters is key to our Labor Management Partnership.

What is rounding?

Rounding is an evidence-based practice that relies on purposeful conversation and observation to drive workplace engagement and insights. Direct report rounding involves conversations between a team member and that person’s supervisor, manager or leader.

How does rounding benefit managers and frontline workers?

When done well, rounding helps managers build trust with staff, gain insights into workplace challenges and recognize employees, which fosters joy in work. Frontline workers benefit by having a chance to connect individually with their managers, share ideas, express concerns and find deeper purpose in their everyday work.

What evidence shows rounding is an effective practice?

四舍五入是管理者花费时间的最有效方法之一。它们越持续圆润，影响就越大。据《People Pulse》报道，常规实施舍入法的科室可以实现更有意义的参与度、更好的患者护理结果、更少的工伤和更高的出勤率。

How can frontline workers get the most out of rounding conversations?

有时候，员工看不到直接汇报的好处;他们只是认为这是帮助老板完成他们的清单。这完全没有抓住重点!四舍五入是你讨论成功需要什么以及你需要什么支持的机会。这都是为了你!

How can managers get the most out of rounding conversations?

Rounding is one of the best tools that managers have for proactively surfacing and addressing issues which can create safer, more efficient and productive teams and environments. Use rounding to connect with your team members. People need to feel that their life and work has meaning, and that they are personally supported and cared for as a complete person. People need a personal touch, especially during difficult times, and rounding can help with that.

管理者如何使用舍入来建立信任关系?

Your direct reports need to feel that what they’re saying is important and that you’re following up with action. Circle back to that person who brought up the issue with you. Go to the huddle and follow up with the whole team. We build trust by following up after a rounding conversation. We break trust by not following up.

What advice do you have for those who want to enhance their rounding practice?

如果我们做得正确，如果我们坚持做，如果我们做得真实，那么我们就会发现什么对我们的员工最重要，我们就能更好地支持他们和他们的工作。